What about the idea of reopening that "Task Force" they discussed? I'm not sure it is our initial responsibility to devise a solution. I am pretty sure that the quality appraoch would suggest that we revisit the customers' requirements, though. If we involve representatives from the libraries of both BOCES (as they indicated we did last year) we will at least have their buy-in to any solution or lack thereof. I think we need to honor the "committment" made to them last year to have an ongoing discussion with them involved.
EduTech Services 
