Wayne Central School District
Staff Computer Use Guide
Wayne Central TechSupport
TechSupport Team
Kathleen Green
Technology Coordinator
Office phone: 5240223
Pager: 17165289157
email page:7165289157@epage.arch.com
email: kgreen@wayne.k12.ny.us
Coralie TeWinkle
Computer Technician
Office phone: 5240224/5243083
Pager: 17165287737
email page: 7165287737@epage.arch.com
email: ctewinkle@wayne.k12.ny.us
Dave Colburn
Computer Technician
Office phone: 5240224/5243083
Pager: 17165289872
email page: 7165289872@epage.arch.com
email: dcolburn@wayne.k12.ny.us
Russ Harris
Computer Services Asst.
Office Phone: 5240224/5243083
Pager: 17164641458
email page: 7164641458@epage.arch.com
email: rcharris@wayne.k12.ny.us
Annie Fousse
Computer Services Asst.
Office Phone: 5240224/5243083
Pager: 17165288790
email page: 7165288790@epage.arch.com
email: afousse@wayne.k12.ny.us
Barb Heald
TechSupport Help Desk
Office Phone: 5240224/5243083
Pager: 17165289069
email page: 7165289069@epage.arch.com
email: bheald@wayne.k12.ny.us
Theresa Rowell
Instructional Technology Trainer
Office phone: 5240302
email: trowell@wayne.k12.ny.us
Contents
Contact TechSupport
General information/Guidelines
Computer Use Agreement
Classroom Computers
Laptops available for Loan
Logging on
EMail
Internet
Software Applications/Licensing
Software Purchasing
Network Folders
Tips/Troubleshooting
Printer cartridges
Application for computer use
Student computer rules
Software license rule
4
5
6
7
7
8
9
10
11
1213
14
4
Contacting TechSupport
Contact our TechSupport Team to report difficulties with your computer,
Destination system, printer or other related equipment. We can sometimes resolve
your problem immediately over the phone. If you need a visit, it will be added to
the task list which is updated constantly and viewed throughout the day. Our
technicians do not leave a building without checking the task list for additions.
Do you have a software question? Contact our TechSupport Team, we can
answer your questions as they arise.
* Check out our new
TechSupport online
web page
!
This is where you can find
helpful tips and troubleshooting ideas. Quickly access and print out step directions
for a specific task that you are working on.
Telephone
ext. 083
(
classroom’s ext. 8083)
email
Staff, TechSupport
@wayne.k12.ny.us
TechSupport Online
Web Page
http://Wayne.k12.ny.us
5
General Information/Guidelines
Computer Use Agreement
All staff are required to sign the Wayne Central Computer Use Agreement
Form. See copy of form on page 10. These are located in the office of each
school.
Classroom Computers
Each classroom in the district has a specified number of computers. These
computers were placed and configured for that specific classroom. It is extremely
important that they are not moved to another location. Computers in the district
are not teacher specific. They should all be accessible to students as well. Network
folders are available to staff for storing files as an alternative to saving files on a
hard drive. See page 8 for more information regarding Network Folders.
Laptops Available for Loan
Each school has laptops available for loan. If you would like to sign out a
laptop see the responsible person in your school: HSOffice, MSLibrary, OP
Library, OELibrary, FEOffice. Each location keeps on file the equipment loan
form (Request & Authorization for use of DistrictOwned Laptop Computers) that
must be filled out and signed. Please return the laptop to the same location and be
sure your form reflects that it was returned. A new check out form is required
annually.
Logon
When you first turn your computer on, a logon window will appear asking
for your user name and password. There are three lines in this window.
USERNAME
: Type your 1st initial last name (e.g.
TJones
),
PASSWORD
: type
in your password,
DOMAIN
:
WAYNE
. You need to log in correctly to use the
computer. Be sure there are no spaces in your username. If you are unable to log
in, please call TechSupport. We may be able to solve your problem over the phone
right then.
6
EMail
Wayne Central uses
Microsoft Outlook
for email. Your email address is
your
username@wayne.k12.ny.us
There is an ‘Outlook Tips’ link on our
Support web page (http://wayne.k12.ny.us/support). Email is intended for work
related use only. We recommend that you do not open any attachments. Please
save the attachment first and run the virus scan on that file.
Email Guidelines for Wayne Central School District
Email
is provided to all Wayne Central School District teachers, staff, and
administrators as a communication tool. It is intended to facilitate the timely passing of
messages and information when other means are not available. Email is a privilege, not
a right. Therefore, the following guidelines have been established to facilitate the use of
email.
•
Use of email should be workrelated only.
•
Only use distribution lists (e.g., OE Staff) when everyone on the staff should receive
the message. Sending jokes to lists is not appropriate.
•
Forward email only when it is workrelated.
•
Chain letters through email are not acceptable. This includes any message that
contains a request to forward the information to as many people as you can.
•
Keep messages and replies brief.
•
Open an attachment only if you are
expecting
it from the sender. When sending an
attachment, personalize the email message to reflect an attachment and notify the
receiver.
•
Avoid sending any confidential or sensitive information via email. Remember, it is
very easy for someone else to forward messages you thought were confidential.
•
Only reply to “all recipients” when there is a very specific need for everyone to
receive the message. It wastes disk space, clutters up inboxes, and can be annoying.
Email Etiquette Guidelines
•
Use email in a professional manner. Remember, you cannot control where your
message might be sent.
•
When you are upset or angry, use the postpone command. Review the message after
you have had time to calm down.
•
Abusive, harassing, or threatening messages are not acceptable.
•
Be cautious when using sarcasm and humor. Without facial expressions and tone of
voice, they do not translate easily through email.
•
Always close your email account and log off when you leave your computer. The
next person who sits down at your computer could send an offensive or embarrassing
message under your name.
•
When replying, keep messages brief and to the point. Be selective with what you
reproduce and only do it as needed.
7
Outlook Web Access:
Your email is accessible from home if you have access to the Internet. To
connect to Wayne Central email, log on to the Internet. Go to
http://wayne.k12.ny.us/exchange. When the login screen comes up, enter your
Wayne login name and password. The next (Outlook Web Access) screen will ask
for your login name. Enter it again. A third screen will ask once more for your
password. Enter the password. A web form of Outlook will appear where you
can read and send email from your Wayne account.
The Internet: Rights and Responsibilities
The Internet is an electronic communications network which provides vast,
diverse, and unique resources. Our goal in providing this service to teachers, staff,
and students is to promote educational excellence in Wayne Central School District
by facilitating resource sharing, innovations, and communication. Ultimately, the
school staff, parents, and guardians of minors are responsible for setting and
conveying the standards that students should follow when using media and
information resources. These standards are written in the Computer Use
Agreement and should be adhered to by all faculty and staff.
Software Applications/Licensing
Software Available
: Each school has a wide variety of software programs which
directly ties in with specific curriculum units. Contact your school’s responsible
person for software that is available. HS:Departments, MS: Library, OE: Library,
OP: Library: FE: Library.
Ordering Software
: A software request form must be completed. It will then be
reviewed and one copy of software will be ordered for preview. Once a copy of
the software is purchased, it must be reviewed by at least three teachers who would
use the software. From their recommendation and after the computer Tech
Department verifies that it is compatible with existing networking and computer
configurations, a final decision to purchase will be made.
Software Licensing
: There are very strict laws concerning Software licensing.
Each software program installed and used within the district MUST be licensed.
Licensing can be purchased in various ways. A ONE –USER License means just
that– you may install and use that program on ONE computer ONLY. There are
also lab packs and network licenses. Each will specify the number of licenses you
are purchasing. For example: A Lab Pack could be a 5user lab pack or a 50user
lab pack. A Network license can include a 25user license or 500user license.
Regardless of license, all software is property of Wayne Central School District.
Some programs can be used at home, but must first be approved by the Technology
Coordinator (and only in accordance with the program’s license).
8
Tips
SAVE, SAVE, SAVE your work often!
Network Folders
Network folders are available upon request. All teachers will have a personal
folder on the network to save files.
B
enefits:
§
Your folder is not viewable by whoever uses that computer.
§
Network drives are backed up each night.
§
Files can be accessed on any computer in the district that you log into.
§
Teachers only have rights to view and edit what is on their own folder.
Cons:
§
You cannot access the network folder from home. You need to copy
your file onto a floppy to take it home. Make sure you leave a copy on
the network because floppies are known to corrupt files. You can also e
mail the file to your home email address.
How to save to a network folder:
When you log on to the network, a network
drive is automatically mapped to your login. Generally, it’s the T:\ drive (T
you log on to the network on any computer in the district.
In addition, the S:\ drive is the location of student files. You can find all
your students’ folders by navigating to the S:\ drive, then finding a student’s folder
by name.
What to keep in your network folder
: Items you create, Word docs, Excel
spreadsheets, scanned images, slideshows etc. Programs (.exe files) should NOT
be copied to your folder. These types of files are much too large.
There is a limit
as to how large your folder can be.
9
General Troubleshooting:
What do I do when my
computer
freezes
? I can’t move the mouse or click
on anything.
Press Ctrl, Alt and Delete simultaneously
on your keyboard. A window will appear
that will show you every program you and
the PC are running. Choose end task.
Shut the computer completely off, wait f5
seconds, and turn back on again.
What should I do if
Ctrl, Alt, Delete
doesn’t work?
Press the power on/off button on your
computer to shut down. Wait 5 seconds,
then turn back on.
Will I
lose all of my work
when this
happens?
If you saved you document, no. You
will
lose your work if you did not
save the
document first
. TO AVOID LOSING your
work and being forced to shut down,
unplug from the back of the PC. This may
save your most recent changes.
Why is my
printer not responding
? I
press print and nothing happens.
Sometimes the buffer or memory of the
printer gets “bogged” down, then it will
just hang. 1. Turn your printer off 2. Re
boot your computer, (Shutdown not Re
start). 3 Turn everything back on.
Why is
printer
printing so many blank
pages?
As above, turn your printer off and reboot
your computer.
Why is my
printer
printing pages with
one line of gibberish on the top?
Try a reboot first. If this does not correct
the problem, TechSupport may need to re
install the correct printer drivers.
What should I do if I get
“No Domain
Server Available
” error message when I
attempt to
Log ON
?
This could be one of several problems. 1.
Check your network cable, is it secure on
both ends? 2. Check to see of there is a
little green light on near the cable
connection on the computer. Call
TechSupport. This information will be
helpful in determining the problem and will
speed up the solution.
I tried to log on to the computer but I get
an error message .
First be sure that you are typing your
correct user name and password (see
page 5) with no spaces. The domain
should say Wayne. Call TechSupport, we
can solve your problem usually over the
phone.
10
Printer Cartridges:
Where: HSoffice, MS15B Lab, FELab,
OELab, OPOffice.
What:
Black51629A
HPDeskJet 690
HPDeskJet 692
Color51649A
Black51645A
HPDeskJet 870
Color51641A
Black51645A
HPDeskJet 890
HPDeskJet 895
ColorC1823D
Black51645A
HPDeskJet 950
HPDeskJet 1220
ColorC6578A
HPLaserJet4L
Toner 92274A
HPLaserJet5L
Toner C3906A
HPLaserJet6L
Toner C3906A
HPLaserJet6P
Toner C3903A
HPLaserJet4500
BlackC4191A
CyanC4192A
MagentaC4193A
YellowC4194A
Xerox P8
106R364
I need
a new printer cartridge
, what do
I use and where do I get it?
Xerox P8ex
113R296
11
APPLICATION FOR COMPUTER USE
User’s Name (please print):
Home Address:
Home Phone:
Parent/ Guardian Name(s):
Check one:
I am a ____ WCSD student and will graduate in ______.
____ WCSD teacher, teaching _________ in grade ___ at ______.
____ WCSD staff working as a _______________ at ______.
____ WCSD community member.
I understand that my computer privileges will be revoked if I violate any of the regulations listed
below. Should I commit any such violation, I also know that school disciplinary action and/or
legal action may be taken.
I understand that my computer privileges may be revoked if I:
1)
Vandalize the equipment or computer data in any way.
2)
Alter computer desktops, files and or network organization.
3)
Create documents containing inappropriate language or obscene material.
4)
Attempt to log on as someone other than self or “student”.
5)
Demonstrate any other inappropriate computer use as deemed by the supervising adult.
User Signature:
Date:
Parent Signature:
Date:
INTERNET USE
As a parent or guardian of this student, I understand that Internet access is designed for
educational purposes, but I realize that it is possible that a student will read, view, and hear
material on the internet that may be inappropriate. There is a filtering program, which will block
students from inappropriate sites. However, this is not a perfect system and the ultimate
responsibility must fall on the user.
As a student, I understand that my Internet privileges may be revoked if:
1.
Proper “netiquette” is not used*.
2.
Access to inappropriate sites is not reported immediately.
User Signature:
Date:
Parent Signature:
Date:
* information regarding “netiquette” and the terms and conditions of using computers and the
Internet at Wayne Central School District is in the “Computer Network and Internet Use”
document in the Student Handbook.
12
K5 COMPUTER RULES
:
Food, Drinks or Gum are
Not Good for the Computer
:
Always Use Clean Hands
:
New Software
Cannot be Installed
:
“Surf the Net”
With a Purpose
:
Respect the Desktop Design
:
Always
Ask Before Printing
:
Close Programs & Return to Blue Desktop When Done
:
Put CD’s Away
13
Middle & High School COMPUTER RULES
:
Food, Drinks or Gum are Not Allowed
:
Use Own Login & Keep Password a
Secret!
:
Play Games at Home!
:
“Surf the Net” With a Class Assignment
:
Respect the Computer Settings –
Do Not Alter Desktops, Printers or Any Computer Settings
Do Not Download Software, or Install or Uninstall Software
:
Always Ask Before Printing
:
Shutdown or Logoff Network When Done
14
Is it OK for Schools to Copy Software?
Q1. Is it OK for Schools to Copy Software?
A1. No. Software is protected by copyright law, that states you can't make copies unless you
obtain the permission of the copyright holder, normally the publisher. Copyright law is written
this way to protect software programmers and publishers and the investment they've made in
their products. The creative teams that develop software programmers, writers, graphic artists,
content specialists and othersall deserve fair compensation for their work. Making unauthorized
copies deprives them of that right.
Q2. What exactly does the law say about copying software?
A2. The law prohibits the unauthorized reproduction and distribution of copyrighted material.
Such acts constitute piracy and may result in civil and criminal action, fines and jail time of up to
$250,000 and 5 years for each infringement.
Q3. So I'm never allowed to copy software for any reason?
A3. Under copyright law you may make one archival copy for backup purposes only. Copyright
law prohibits you from making additional copies of software for any other reason without the
permission of the copyright holder. If the publisher has authorized any exceptions to the
copyright law, they will be stated in the license agreement that accompanies the product.
Q4. But aren't schools allowed to make copies for educational purposes?
A4. No. Like individuals and corporations, copyright law binds educational institutions. In most
cases,
fair use
does not apply to software. Just as it would be wrong to buy one textbook and
photocopy it for use by many students, it is wrong for a school to illegally duplicate software.
This means that educators cannot make unauthorized copies of software for their students or
themselves, either to use in school or to take home.
Q5. Isn't it OK to make copies since the school purchased the software?
A5. Many people don't realize that when they purchase software they only
buy the right to use
that softwarethey don't own it.
As such, software may not be copied or distributed and must be
used in accordance with the license agreement. Many software firms offer special sales
arrangements to schools. These include: reduced priced lab packs (a number of copies of a
program sold together), site licenses (arrangements which permit schools to make unlimited
copies of a program for a specific location at a fixed price) concurrent (a set number of users can
access the software at the same time), and network licenses, and educational discounts. Contact
the publisher or a reseller for these special opportunities.
Q6. We're planning to install a campus network. How many copies of software will we need
to purchase?
A6. Remember that the installation of a network does not change your obligations with regard to
the copyright law. The number of licenses you will need depends upon the total number of users
who have access to the program at one time. Metering and lockout software allows you to limit
access to the exact number of users for which you have purchased a license. This is a very
effective cost saving measure and guarantees compliance. Installing a singleuser licensed
program onto a network is a serious infringement which may result in significant penalties.
Q7. Can we install the launch file for a CDROM on multiple computers since we can only
use the CD on one machine at a time?
A7. No, most licenses of this type permit the CDs use on a single computer. The launch file is
part of the copyrighted program and making copies of it is a violation of law.
15
Q8. What if don't understand a license agreement?
A8. If you have trouble understanding the license agreement for a particular program, help is
available. Your school's media or technology coordinator or software manager may be able to
answer your questions. In addition, you can always contact the software publisher and ask for a
clarification of the license agreement as it applies to your school. Finally, if you still have
questions, contact SPA.
Q9. Our school has Internet access. What precautions can we take to prevent Internet
piracy?
A9. Internet piracy is a significant problem for endusers, server operators, and publishers.
Copyrighted material is frequently distributed online in violation of the law. It is very important
that any school permitting Internet access has a policy in effect regulating its use. Illegal
software downloaded from the Internet by students, faculty, and staff may place the school itself
in a position of liability. Users also risk introducing a virus into the system, losing the option for
technical support and discounted upgrades, and sacrificing the quality that comes from legal
product.
Q10. I'll bet most of the people who copy software don't even know that they're breaking
the law.
A10. It is the responsibility of every software user to read and understand the license agreements
of the products they use and to be sure that their software use complies with copyright law. See
what you can do to implement a software policy and periodic audits at your school to control use.
Finally, as an educator, help set an example for your students that responsible computer users
should be
software legal
.
(Permission is granted to reprint this document, in its entirety, without modification.)
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